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Yongnuo Store – Shipping and Returns
Yongnuo Store provides free shipping on all orders.
We ship all over the world (except to Iran, Sudan, Syria, North Korea, Uganda, Indonesia, Philippines, Iraq). Just buy and enjoy our service, we will ship products to your door.
Our Handling time is 1-5 business days. The handling time is the number of business days the seller will take to ship the item after receiving your cleared payment. A payment is considered “cleared” after the money from the buyer has been deposited into the seller’s account. If the buyer pays by PayPal, the payment may clear immediately.
This does not include the number of business days the shipping service will take to deliver the item to you. “Business days” are normal weekdays. Saturdays, Sundays, and major holidays do not count as business days, so you’ll want to keep them in mind as you determine the earliest delivery date for you.
We will do our best to ship your items within 1 business day after receiving cleared payment. Once your order has been sent, you will receive a shipping confirmation containing a tracking number so you can track it online.
We ship directly from Yongnuo factory located in Shenzhen ,China. That means that all products are in stock 99% of the time. You should expect shipping within 1-2 business days in most cases. You will receive the most current version of any product. Yongnuo frequently updates products, making some improvements which can help you avoid unnecessary problems. By choosing Yongnuo Store, you can be sure that you will receive latest version of firmware already implemented. By choosing other supplier, you risk to get product that has been in stock for quite some time and with older hardware or software version.
We use China or Hong Kong post for standard free shipping. Expedited shipping is available at your request. If you need shipping by DHL, please email us for quote at firstname.lastname@example.org. Large orders (over $2000) will be shipped via DHL regulary.
Delivery time depends on your location. Customers from USA, Canada, Australia, most EU countries may expect their packages in 5-14 business days. Unfortunately once the package leaves our warehouse, we have no control over delivery. in some cases, bad weather conditions or strict customs procedures may delay delivery. Please be patient, you will receive the package.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
If you reject the package due to any charged tax or duty, we reserve the right to charge all shipping costs and 10% (of total price) handling fee.
In some countries, applicable import duties might be imposed. We will try our best to reduce tax or duty upon buyer’s request.
If the package was returned due to refusal to pay import tax or unsuccessful delivery (e.g. insufficient address information, no such receiver, etc), we will charge the buyer ALL shipping cost and 10% (of total price) handling fee. Please feel free to contact us for any additional information.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order or item you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
Please read conditions below. If all conditions are not met, Yongnuo-Store reserves the right to refuse the return or to charge a minimum 25% restocking fee.
All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.
Yongnuo-Store is not responsible for personal data or items left in returned merchandise.
Yongnuo-Store is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us via email@example.com. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
HOW DO I REPORT A FAULT WITH MY PRODUCT?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at firstname.lastname@example.org. Please provide details of the fault and where possible attach pictures to your message.
HOW DO I ARRANGE A RETURN?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely.
Please request an RMA by sending an email to email@example.com. You will receive your return instructions and return label by email.
PACK YOUR ITEM
Place your item in the original manufacturer’s packaging
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer’s package.
SHIP YOUR ITEM
The RMA number must be clearly written on the outer box.
Print the label you received in the email and tape it to the carton.
We recommend you ship via insured service with a tracking
number. Return shipping charges are the responsibility of the customer.
We are not responsible for lost or damaged packages.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
– Where you are returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. Again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at firstname.lastname@example.org